Return and Refund Policy

We want you to be satisfied with your RimStage purchase. If you are not completely satisfied, you may request a return within 30 days of delivery.

Return Eligibility

To qualify for a return:

• The product must be returned in its original condition, without damage or modifications.

• You must provide your order number or other proof of purchase.

• You must contact us before sending the product back so we can provide return instructions.

Products purchased with a promotional or trial discount are still eligible for return unless they were clearly marked “Final Sale” before purchase.

Starting a Return

To request a return, contact RimStage through the Contact page on our website. Please include:

• Your name

• Order number

• Reason for the return

• Photographs if the product arrived damaged or defective

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs when returning a product because of preference, compatibility, or a change of mind. Original shipping charges are not refundable.

If your product arrived damaged, defective, or different from what you ordered, contact us promptly. Once confirmed, RimStage will cover the reasonable cost of return shipping or provide another appropriate solution.

Please use a trackable shipping service. RimStage is not responsible for returns lost or damaged during return shipment.

Refunds

We will inspect your return after it is received. If approved, the purchase price of the returned product will be refunded to your original payment method.

Please allow up to 7 business days for us to inspect and process the return. Your bank or card provider may require additional time to post the refund.

We may reduce or deny a refund if a returned product is damaged, altered, incomplete, or shows unreasonable use that was not caused by a product defect.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. Contact us within 7 days if the product is damaged, defective, or incorrect so we can evaluate the issue and make it right.

Order Cancellations

Orders may be canceled for a full refund before they have been shipped. After an order ships, it must be handled as a return under this policy.

Exchanges

We do not currently offer direct exchanges. If you need a different product, return the eligible item for a refund and place a new order.

Consumer Rights

This policy does not limit any rights you may have under applicable consumer-protection laws.

Contact Us

For return or refund questions, contact RimStage through the Contact page at rimstage.com.