Shipping policy

Shipping Policy

Last updated: September 14, 2026

Thank you for ordering from RimStage. This policy explains our order-processing, shipping, tracking, and delivery practices.

Order Processing

Orders are normally processed within 1–3 business days. Business days are Monday through Friday, excluding holidays.

Processing time is the time needed to prepare and package an order. It does not include the shipping carrier’s transit time.

During periods of high order volume, product launches, or severe weather, processing may take longer. We will contact you if a significant delay affects your order.

Where We Ship

RimStage currently ships to:

  • The United States

  • Canada

Available shipping services depend on the customer’s location and will be displayed during checkout.

Shipping Charges

Shipping charges are calculated and displayed during checkout before payment is completed.

Promotional discounts apply only to eligible products unless the offer specifically states that shipping is included.

Canadian Duties and Taxes

Canadian orders are international shipments and must pass through Canadian customs.

Product prices and shipping charges do not include Canadian customs duties, import taxes, GST, HST, PST, brokerage charges, or carrier handling fees unless checkout specifically states that these charges have been collected.

The Canadian customer is responsible for paying any applicable customs charges, taxes, duties, brokerage charges, or carrier fees requested when the shipment enters Canada.

Customs charges are determined by Canadian authorities and shipping carriers. RimStage does not control or guarantee the amount charged.

Refusing a shipment because of customs charges does not automatically qualify the order for a full refund. Any refund for a refused shipment will be evaluated after the product is returned to RimStage. Original shipping charges, return shipping charges, customs charges, and carrier fees may be deducted where permitted by law.

Delivery Estimates

Estimated delivery dates begin after an order has been processed and transferred to the carrier.

Delivery dates are estimates and are not guaranteed. Carrier delays, customs processing, severe weather, holidays, incorrect addresses, and circumstances outside RimStage’s control may affect delivery.

Canadian shipments may take longer because of customs inspection and processing.

Tracking

When tracking is available, customers will receive a shipping-confirmation email containing the tracking information.

Tracking information may take up to 24 hours to begin displaying updates after the carrier receives the package. Canadian tracking may pause while a shipment transfers between U.S. and Canadian carriers.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, contact RimStage as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed after an order has entered processing or been transferred to the carrier.

RimStage is not responsible for delays or losses caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be resent.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

  • Check around the delivery location.

  • Ask other household members or nearby neighbors.

  • Allow one additional business day, as carriers occasionally mark packages delivered before completing delivery.

  • Contact the shipping carrier using the tracking number.

If the package is still missing, contact RimStage through the Contact page at rimstage.com. We will help review the available shipping information.

Lost or Delayed Packages

If tracking has not updated for an extended period or a package appears to be lost, contact RimStage. We will work with the carrier to investigate.

Carrier or customs delays do not automatically qualify an order for a refund. If the carrier confirms that a package was lost before delivery, RimStage will provide an appropriate replacement or refund.

Damaged Shipments

Please inspect your order when it arrives. If the product was damaged during shipment, contact us promptly through the Contact page at rimstage.com.

Include your order number and clear photographs of the product and shipping packaging. We will evaluate the issue and arrange an appropriate replacement, return, or refund.

Canadian Returns

Canadian customers must contact RimStage before returning a product.

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for international return-shipping expenses and any related customs or carrier charges.

Customers should clearly identify an authorized return as “Returned Goods” on the customs declaration. RimStage is not responsible for customs charges resulting from an incorrectly declared return.

Additional return requirements are described in our Return and Refund Policy.

Contact Us

For questions about an order or shipment, contact RimStage through the Contact page at rimstage.com. Please include your order number.